Terms and Conditions
Basis of Sale
When you click on 'Purchase' at the checkout, you offer to buy the items at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.
If your order is accepted, you will be notified of this by email within 24 hours after you submit your order.
Delivery Of Order
Please allow 7 working days within the UK and Channel Islands for standard orders before contacting us on 020 7795 0700.
Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.
Guaranteed delivery dates will not apply if, when or before we accepted your order, we told you that we could not deliver on time and you decided to proceed or, we fail to deliver on time for reasons beyond our control.
Our current delivery methods are:
CLICK & COLLECT FROM SHOP - Free. We are open Monday to Saturday from 10.00am until 6.30pm, Sundays from 12.00 noon until 5.00pm
UK ECONOMY - From £5.95 (UK Mainland)
INTERNATIONAL ECONOMY - From £10.95 (Europe and Rest of the World)
We are happy to ship large items anywhere in the world. For delivery outside the UK mainland please call us on 020 7795 0700 or email is to firstname.lastname@example.org for a quotation.
Online Purchase Returns
While we hope that you will be delighted with your purchase, we appreciate that there may be occasions when you wish to return items. Simply complete the returns form that was included with your order and enclose it with the items and post back to:
Returns, Opium, 414 Kings Road, London SW10 0LJ
Items must be returned within 21 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time. Please ensure all items are packaged sufficiently to withstand delivery. Failure to do so may result in Opium being unable to refund you or to offer a credit. We recommend that you use insured registered delivery and retain the receipt. We cannot accept liability for goods lost or damaged in transit.
Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software, or printer. As most items are hand-made from natural materials there will be slight variations from item to item.
In the event that an Opium product is listed at an incorrect price due to technical error or error in pricing information, Opium shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. Opium shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Opium shall issue a credit to your credit card account in the amount of the incorrect price.
No order is binding on you or Opium until we have accepted it. You will own the items we supply you upon payment in full of the price of the items and any delivery charge and from the point when they are given to the postal/carriage company, whichever is later.
Our prices are subject to change without notice.